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Is technical assistance available after business hours?

Agency personnel are not available after the close of regular business hours to assist parties with E-Filing. If you are having difficulty after hours, you may try using a different computer. Temporarily removing pop-up blockers and changing your spam filter to allow receipt of messages from may expedite receiving a notification that your E-Filing has been received. A technical failure by the Agency's E-Filing system may excuse a late filing, but user-end problems will not. If user-end problems cannot be corrected before the 11:59 p.m. E-Filing deadline, the subsequent late filing will not be excused. Examples of user-end problems include trouble with the telephone lines, the user's Internet service provider, hardware, software, users failing to understand or follow E-Filing instructions, or rejection of the transmission because the document contains a virus.

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