NOTICE:  This opinion is subject to formal revision before publication in the bound volumes of NLRB decisions.  Readers are requested to notify the Executive Secretary, National Labor Relations Board, Washington, D.C.  20570, of any typographical or other formal errors so that corrections can be included in the bound volumes.

Gallup, Inc. and United Steelworkers of America, AFL–CIO, CLC. Cases 16–CA–19898, 16–CA–19898–2, 16–CA–19898–3, 16–CA–19898–4, and 16–CA–20028

May 31, 2007

DECISION AND ORDER

By Chairman Battista and Members Schaumber and Kirsanow

On May 25, 2001, Administrative Law Judge Richard J. Linton issued the attached decision.  The General Counsel filed exceptions and a supporting brief, and the Respondent filed cross-exceptions, a supporting brief, and a brief in response.

The National Labor Relations Board has delegated its authority in this proceeding to a three-member panel.

The Board has considered the decision and the record in light of the exceptions and briefs and has decided to affirm the judge’s rulings,1 findings,2 and conclusions and to adopt the recommended Order as modified.

i. may 19 removal of posted literature

The complaint alleged that on May 19, Supervisor Heidi Roberts removed union flyers from the walls of employees’ cubicle walls and desks, and told employees they could not post union literature.  However, as the judge found, the record evidence pertained only to other misconduct allegedly committed by Roberts on different dates. Since the General Counsel neither amended the complaint in this respect nor cited any evidence to support the complaint allegation, the judge correctly dismissed it.

ii. june 4 restriction on distribution

The judge found from the credited evidence that Supervisor Gisela Uria-Ruiz, on June 4, told prounion interviewers that they could only distribute their literature with permission from a supervisor.  Their literature was union literature.  The judge found this to be lawful on the ground that Uria-Ruiz’s statement “applied to all distributions” and therefore did not constitute disparate enforcement. We disagree and find that Uria-Ruiz’s statement violated Section 8(a)(1) of the Act.

As the judge found, no supervisor had previously told the Respondent’s employees of any “unwritten” restriction, and the Respondent had permitted numerous postings and distributions on other matters.  In fact, the judge found that distribution and posting had been “practically unrestricted,” and that “[t]he variety of endeavors [for which posting was allowed] seems endless,” but that this tolerant policy “changed once the union literature began to appear.”  The judge also found, without exception from the Respondent, that the Respondent’s asserted policy restricting distribution and posting “in fact was newly created in order to suppress the protected activities of the supporters of the Union.”

In this setting, although Uria-Ruiz may not have referred explicitly to “union” literature when she imposed an oral restriction on distribution, she was applying a new and restrictive policy specifically to a union distribution.  And as noted above, the Respondent had previously not restricted any nonunion-related distribution or posting. Under these circumstances, we find that Uria-Ruiz disparately enforced the Respondent’s policy against union distributions, in violation of Section 8(a)(1) of the Act. St. Francis Medical Center, 340 NLRB 1370, 1378 (2003) (finding violation where employer prohibited union distributions but did not prohibit nonunion distributions).

ORDER3

The National Labor Relations Board adopts the recommended Order of the administrative law judge, as modified below, and orders that the Respondent, Gallup, Inc., Houston, Texas, its officers, agents, successors, and assigns, shall take the action set forth in the Order as modified.

1. Substitute the following paragraph for 1(e) and re-letter the subsequent paragraphs accordingly.

“(e) Instructing employees not to talk to new interviewers about the union.”

2. Substitute the attached notice for that of the administrative law judge.

    Dated, Washington, D.C.  May 31, 2007

 

 

Robert J. Battista,                                Chairman

 

Peter C. Schaumber,                        Member

Peter N. Kirsanow,                           Member

 

 (seal)            National Labor Relations Board

APPENDIX

Notice To Employees

Posted by Order of the

National Labor Relations Board

An Agency of the United States Government

 

The National Labor Relations Board has found that we violated Federal labor law and has ordered us to post and obey this notice.

 

federal law gives you the right to

 

Form, join, or assist a union

Choose representatives to bargain with us on your behalf

Act together with other employees for your benefit and protection

Choose not to engage in any of these protected activities.

 

We will not restrict you from posting, distributing, or possessing union-related literature, flyers, or notices anywhere in the Houston, Texas office that employees are permitted to post, distribute, or possess other nonwork related materials.

We will not remove or confiscate posted or distributed union-related materials from places where employees may post, distribute, or possess other nonwork related items.

We will not require you to notify a supervisor before distributing union literature at work where no such notification is required before you distribute other nonwork materials.

We will not instruct or request new employees, or trainees, to report to supervision any attempt by other employees to speak to them about union matters as the new employees, or trainees, are working, where the instruction or request does not also extend to other nonwork related matters.

We will not instruct employees that they cannot talk to new interviewers about the union.

We will not in any like or related manner interfere with, restrain, or coerce you in the exercise of the rights guaranteed you by Section 7 of the Act.

We will, within 14 days from the date of the Board’s Order, rescind all rules restricting you from posting, distributing, or possessing union literature, flyers, or notices in the Houston, Texas office more so than we restrict such posting, distributing, or possessing other nonwork related materials, and contemporaneously with the removal of such restrictions, we will notify you in writing that such rules have been rescinded and that you are free to post, distribute, or possess union-related materials in the same manner that you are free to post, distribute, or possess any other nonwork related items.

We will, within 14 days from the date of the Board’s Order, notify you, especially including new employees, or trainees, that you are as free, during your working time, to talk with other employees about union matters and without notifying supervision of such talk, to the extent that you are permitted to talk about any other non-work related matter without such notification.

 

Gallup, Inc.

 

Tamara J. Gant, Esq. for the General Counsel.

William A. Harding, Esq. and Jack L. Shultz, Esq. (Harding, Shultz & Downs), of Lincoln, Nebraska, for the Respondent, Gallup.

Douglas P. Fennell, Org. (Steelworkers), of Houston, Texas, for the Charging Party.

DECISION

Statement of the Case

Richard J. Linton, Administrative Law Judge: At the height of the Union’s organizing campaign, Gallup brought in its CEO, Jim Clifton, who delivered an impassioned speech to the assembled employees.  Partly because some of Clifton’s expressions used words such as “guns,” the Government attacks the speech as unlawful, arguing that, in effect, one message of the speech was that the entire office should rise up and expel this enemy before it destroys Gallup.  The argument suggests that the Union’s supporters may well have recalled the opening stanza from Lord Byron’s, The Destruction of Sennacherib:[1]

 

The Assyrian came down like the wolf on the fold,

And his cohorts were gleaming in purple and gold;

And the sheen of their spears was like stars on the sea,

When the blue wave rolls nightly on deep Galilee.

 

This is a discharge case.  In the summer of 1999,[2] Gallup fired four employees who are the alleged discriminatees here.  Finding in favor of the Government as to only a few of the allegations of coercive statements (and not as to CEO Clifton’s speech), I also dismiss as to all four of the dischargees.

I presided at this 16-day trial in Houston, Texas beginning November 16, 1999 and concluding on June 27, 2000.  Trial was pursuant to the September 30, 1999 order consolidating cases, consolidated complaint, and notice of hearing (the complaint), issued by the General Counsel of the National Labor Relations Board through the Acting Regional Director for Region 16 of the Board.  Such pleading is based on a series of charges filed by the United Steelworkers of America, AFL–CIO, CLC (the Union), beginning with the charge (later amended), filed May 24 in Case 16–CA–19898, and ending with the charge (later amended) filed August 12 in Case 16–CA–20028.

The pleadings establish that the Board has both statutory and discretionary jurisdiction over Gallup, a Delaware corporation, that Gallup is a statutory employer, and that the Union is a statutory labor organization.  The pleadings also establish that Gallup has a place of business in Houston, Texas where it is engaged in market research and consulting services for various companies.

Among its half-dozen services, Gallup, also known as The Gallup Organization, no doubt is best known for The Gallup Poll that Dr. George Gallup Sr. developed in the 1930s.  (JX 23 at 11)[3]  [JX 23 is a photocopy of the printed and paper-bound RX 35, the “Interviewer Training Manual” (ITM) at Gallup.  To better understand the pagination of JX 23, and for background purposes, the parties have agreed (by fax or letter not part of the record) that RX 35, marked at 7:1365 but not offered, may be received in evidence.  I now receive RX 35 into evidence for the limited purpose stated.  Accordingly, counting the cover as page 1 and the cover’s inside as page 1A, the “Welcome” page becomes page 2 and the table of contents pages 3 and 4.  As shown on page 1A, the publication date of the manual is January 1999.  Although JX 23 contains a few hand printed marginal comments, I have disregarded them as not being part of the exhibit.]

“The Gallup Organization as we know it today is the combination of two great companies which came together in 1987.”  (JX 23 at 11)  The two companies were The Gallup Organization and Selection Research, Inc. (SRI), with SRI acquiring Gallup.  (JX 23 and RX 35 at 12–13)  Presumably, Gallup, Inc. is the parent organization of The Gallup Organization, but the record is unclear.  Although SRI did the acquiring, the combined firm, wisely it appears, puts The Gallup Organization front and center.  [In a speech, discussed later, that CEO Clifton gave to the Houston employees on May 26, Clifton describes how SRI purchased the Gallup organization from Dr. Gallup’s estate.  JX 6 at 14–16.]  As to all these names, including the combined company (whatever its legal name might be), I here apply the short name of Gallup unless there is a need to refer to a specific name.

As of the January 1999 publication of the interviewer training manual (ITM) (JX 23 at 2), Gallup operated with “over 2,000 associates in 30 countries.”  (JX 23 at 13)  Of this number, over 1500 are interviewers (consumer, with over 100 executive interviewers).  Gallup’s surveys “cover 70% of the entire world’s population.”  (JX 23 at 15)

At its website, www.Gallup.com, we learn that Gallup’s World Headquarters office is located in Princeton, New Jersey, and that its North American Operations Center is situated at 301 South 68 Street Place in Lincoln, Nebraska.  Further, Gallup’s corporate headquarters also are located at the South 68th Street address in Lincoln.  I take official notice of the website only for background information.

Reliability of its data collection process is of the utmost importance to Gallup.  In Gallup’s “Welcome” page to new interviewers from Jim Clifton, President and CEO (the website shows his name as James K. Clifton), Clifton writes (JX 23 at 2):

 

Gallup has a commitment to quality that no other company in our industry can match.  Nothing is more important to us than the accuracy and reliability of our data.

 

And three pages later the training manual (ITM) declares to the new interviewer (JX 23 at 5):

 

The “Gallup” name is the most trusted in market research.  Known worldwide for The Gallup Poll, our company’s mission is “Helping People Be Heard.”

 

Remember the part about “the most trusted” name in market research, for when we get to my summary of CEO Clifton’s May 26 speech to the Houston employees, we will see that Clifton uses that asserted reputation as his primary theme in order to emphasize his message.

The complaint alleges that, beginning about May 14, 1999 and continuing to about August 8, 1999, Gallup, by several named (including CEO Clifton as to his May 26 speech) and unnamed supervisors, engaged in various coercive acts in violation of Section 8(a)(1) of the Act.  Gallup denies.  The complaint also alleges that Gallup unlawfully discharged four employees.  Admitting the fact of the discharges, Gallup denies that such violated Section 8(a)(3) of the Act.  Named in complaint paragraph 25, the four, with their discharge dates, are:

 

Lynne Zieler       – June 22, 1999

Janice Rinehart      – June 24, 1999

Sherri Lee      – June 30, 1999

Patrick Snyder      – August 6, 1999

 

The organizing campaign to obtain union representation appears to have been rather brief.  From late April to May 13, 1999, employees Sherri Lee, Lynne Zieler, and others met with Doug Fennell, the Union’s organizer, and formed an organizing committee of 20 employees.  (5:885–886; 6:1023–1025)  Before July 1, 1999 (when she became Director of Latin American Interviewing), Gisela Uria-Ruiz was the Director of Consumer Interviewing for Gallup’s Houston office.  (1:37)  Before mid-May Gallup had an interviewing office in Bellaire (one of the small incorporated areas surrounded by the City of Houston), but that office was closed on May 14, 1999 and its operations merged into the Houston (north) office at 14405 Walters Road, on the north side of Houston.  The old Bellaire office is not involved in this case.  (1:41; 11:2144)

The (combined) Houston office occupies the second floor (about 17,000 square feet) of a 10-story building.  (11:2156, Barlow)  A floor diagram (RX 38) is in evidence.  The office has some 200 employees, including 7 supervisors.  (1:48, 112; 2:226)  The employee interviewers work in cubicles, about 200 in number.  (3:553, Lambert; 4:742, Snyder)  The cubicles stand about shoulder height.  (5:880, Snyder; 14:2810, Geiger)

As with the other management representatives, Uria-Ruiz’s title also is called supervisor or manager.  During this early time frame, Uria-Ruiz was the “lead” supervisor.  Each of the seven supervisors reports to Director of Interviewing Jean Timmerman at the corporate office in Lincoln, Nebraska.  (2:226; 13:2474–2475)  As “lead” supervisor, Uria-Ruiz was not in charge of the other supervisors, for all the supervisors are equal.  However, one served as “lead” or liaison in communicating with Timmerman on certain project and budgetary matters.  (2:225–227)  In July 1999, Heidi Roberts (maiden name Russo, 15:2933) became the lead supervisor.  (15:2932)  Effective July1 Uria-Ruiz became Director of Latin American Interviewing.  (1:7–8, 37)

As we shall see, “Mission Control” is the designated name for a small area, just outside the break room in the top center section of the floor diagram (RX 38), where a supervisor is located and available for assisting, consulting, and directing.  (2:345, Uria-Ruiz; 11:2148, Barlow)  A bulletin board (the mission control bulletin board) is located on the outside wall of Supervisor Chad Murray’s office and faces the mission control desk.  (15:2976, Murray; RX 38)  The mission control bulletin board is about 4 feet high, 8 feet wide, and is divided into eight sections, with one of the sections designated as “Other.”  (1:48; 2:346–349, Uria-Ruiz; 3:547, Lambert)

About 30 minutes before a mandatory meeting scheduled by Uria-Ruiz for 5 p.m. on May 14, Lynne Zieler, Janice Rinehart, Sherri Lee, and several other members of the organizing committee entered Uria-Ruiz’s office and, delivering a paper (GCX 49) warning that managers and supervisors should not violate the law, announced the fact of the organizing campaign.  (1:37; 5:888–890, 947–950; 6:986–988, 993–994, 1026–1027; 7:1323–1326; 8:1687–1691; 10:1934; 15:3036)

At the 5 p.m. mandatory meeting that May 14, attended by between 100 and 200 interviewers (6:994, Zieler; 15:3037, Uria-Ruiz), Uria-Ruiz made an announcement pertaining to the Bellaire closing, and then said that rumors of some union organizing had now been confirmed, that a group of interviewers had just informed her that there was an organizing drive in progress.  Uria-Ruiz encouraged employees to attend any union meetings, to get the facts, and to ask questions.  However, Uria-Ruiz made it clear that the “Union is not what Gallup is.”  At about that point organizing committee members Janice Rinehart, Sherri Lee, and Mark Anthony “Money” Anderson announced that the first (general) union meeting would be held at a local Holiday Inn that Sunday (May 16).  (2:281; 15:3037–3039)  Minutes of the short meeting are in evidence as Joint Exhibit 18.  (2:281–282)

By letter dated May 16 (RX 5), the Union, by organizer Doug Fennell, notified Uria-Ruiz and Gallup of the in-house organizing committee at the Houston facility on Walters Road, that such activity was protected by law, and that “We look forward to a fair and amicable organizing campaign, and a bright future for all at Gallup.”  At the bottom of the letter all 20 members of the organizing committee signed their names, with that of Janice Rinehart leading the first column.  Counting Rinehart, all four of the alleged discriminatees are listed (along with 16 others not alleged as discriminatees).  That Monday, May 17, Uria-Ruiz testified, Janice Rinehart and Lynne Zieler delivered courtesy copies of the foregoing letter (plus a copy of a second letter) to Uria-Ruiz, informing her that the original would arrive by certified mail.  It did.  (2:283–284)  The organizing committee named itself the “We Care About You Committee.”  (11:2097, Rinehart; 16:3155, Snyder)

Throughout the organizing campaign, some employees supported the Union, while other employees opposed it.  (5:953, Zieler)  Oddly, it appears that the members of the organizing campaign were “very surprised” to learn that a substantial number of employees opposed unionization of the office.  (6:1033, Lee)  Record evidence is rather limited about how or when the organizing campaign ended.  The campaign (both for and against) appears to have been quite active during May and June, apparently subsiding thereafter, especially so after the organizing committee lost the first three (Lynne Zieler, Janice Rinehart, and Sherri Lee) of the alleged discriminatees to termination in late June.  In any event, the campaign never generated enough employee support to persuade the Union to file a petition for an election, and the parties stipulated (2:314) that no election petition was ever filed.

Of the 28 witnesses who testified, 15 were called by the Government (one, Uria-Ruiz, called under FRCP 611(c), was recalled by Gallup), which then rested (11:2119), and 13 (including Uria-Ruiz) were called by Gallup, which then rested (15:3132).  There was brief rebuttal and surrebuttal by witnesses recalled to testify.

The parties have stipulated (RX 87) to the admission of documents containing corrections for each of the 16 volumes of the transcript (GCX 1 (bbb – rrr); RXs 80-86).  (RX 86 apparently supersedes RX 81.)  I had indicated (16:3149–3150) that there was no need to correct typographical errors where the meaning or correct word is clear.  Moreover, what sometimes, perhaps frequently, appears to be an error is really the reflection of a mispronunciation by the witness, lawyer, or judge.  When the meaning is obvious, the printed error ordinarily needs no formal correction.  Also, when the name of a witness is misspelled, it need be corrected only once for all such entries.  Repeated corrections are unnecessary.  The stipulated corrections sometimes go beyond these guidelines.  Nevertheless, approving the stipulation (RX 87), I now receive in evidence RXs 80–87.  GCX 1(bbb) through (rrr), with (sss) being the index, were received earlier.  (16:3171)

The General Counsel filed a motion, dated November 13, 2000, to reopen the record in order to introduce certain additional documents.  Gallup filed its opposition, dated November 27.  By order dated November 30, I denied the Government’s motion to reopen the record.

By its March 13, 2001 motion, the Government requests that I take official notice of an attached (copy of the) 25-page March 7, 2001 decision, JD(ATL)–16–01, of Administrative Law Judge Pargen Robertson in Gallup, Case 16–CA–20442, a case involving Gallup’s operation in Austin, Texas.  Gallup objects by its opposition of March 19.  In granting the General Counsel’s motion only to a limited extent, I take official notice of Judge Robertson’s decision (which, as Gallup argues, is not final and from which Gallup intends to appeal to the Board) for the single limited purpose of recognizing it as a background event as to Gallup generally.

Also for background purposes, I take official notice that the Government has filed a petition for injunctive relief under Section 10(j) of the Act involving the matters in this case.  That proceeding, styled National Labor Relations Board v. Gallup, Inc., C.A. No. H-99-4223 in the United States District Court for the Southern District of Texas, Houston Division, is pending before the Honorable Ewing Werlein, Jr., United States District Judge.  The parties have advised me that oral argument was set for March 2, 2001 before Judge Werlein, and I have informed counsel of an estimated date for the issuance of my decision in this case.

On the entire record, including my observation of the demeanor of the witnesses, and after consideration of the post-trial briefs filed by the General Counsel and by Gallup, I make the following findings and conclusions.  Aside from its 171-page primary brief, Gallup submitted a 55-page brief in reply to the Government’s 52-page brief.  Judges do not always accept reply briefs,[4] and accepting such is at the judge’s discretion.  Fruehauf Corp., 274 NLRB 403, 403 fn. 2 (1985).  Having reviewed Gallup’s unopposed motion for leave to file, dated October 5, 2000, and as such reply brief arrives at a very early stage in the decision process, I grant Gallup’s motion and I have considered its reply brief.  See Salem Electric Co., 331 NLRB 1575, 1578 fn. 3 (2000).  Complying with my trial requests (11:2042; 16:3184–3186), Gallup’s briefs were quite helpful because in them Gallup lists many facts (giving the names of the witnesses, and the volume number and page of the transcript), as well as arguing the factual and legal issues.  Finally, in February of this year the parties, at my request, filed supplemental briefs on a question (arising in Janice Rinehart’s case) governed by the Board’s decision, on July 10 last year, in Epilepsy Foundation of Northeast Ohio, 331 NLRB 676 (2000).  The supplemental briefs were helpful.

Findings of Fact

A. Procedural Matters—Tapes, Subpenas, and
Special Appeals

Before the trial opened on November 16, 1999, Gallup served subpenas duces tecum (SDT) on the four alleged discriminatees directing each of them to produce any audio and video tape recordings that they may have made (or be in possession of) at or near Gallup’s place of business between January 1, 1999, and the date [November 3, 1999] of the subpena.  As it turns out, audio tape recordings, fitting the description in the SDT, had been made, but they had been turned over to the General Counsel (that is, to the Government’s trial attorney) before the SDTs were served on the four dischargees.

The issue came up shortly after cross-examination had begun respecting Patrick C. Snyder, the first of the four dischargees to testify.  Following, on request, the General Counsel’s production of Snyder’s three pretrial affidavits (4:751), Gallup inquired about a reference in one of the affidavits to a tape recording of a conversation.  (4:767–768)  This led to the disclosure that tapes, which had relevant information (4:777), had been made and turned over to the General Counsel before Gallup’s SDT (RX 21; 4:774–775) was served on Snyder.  (4:769, 771, 778)  Gallup demanded production of the tapes that now were in the General Counsel’s possession.  The General Counsel refused under either the Jencks rule (29 CFR 102.118)[5] or under the subpena to Snyder (4:777) and (4:778):

 

MS. GANT: Your Honor, this witness cannot produce what he does not have, and his testimony cannot be stricken for failure to produce something that is not in his possession.

JUDGE LINTON: Can a witness hide something from evidence by turning it over to, say, his lawyer?

MS. GANT: But, Your Honor, there’s no contention that this witness is hiding something by turning it over to his lawyer.  These tapes were given to us before any subpoenas were served on these individuals.  There’s no evidence of that [hiding].

JUDGE LINTON: Well, I’ll grant the motion if the tapes are not going to be produced.

 

Gallup moved to strike all testimony of Snyder concerning conversations with supervisors.  (4:775–778)  Repeating her position, the Government asserted that the tape was not producible under Jencks, and she pointed out that no SDT had been served upon her.  (4:786)

Essentially granting Gallup’s motion to strike (4:787–788), I relied on Bannon Mills, 146 NLRB 611 (1994), and on my analysis that to do otherwise would be equivalent to permitting a party to hide evidence, in advance of any subpena, by depositing it with his lawyer as a “King’s X” sanctuary (4:783–784),[6] something the courts say a client may not do.  I also stated that to take the time for Gallup to serve the General Counsel with a subpena (and to request that the General Counsel in Washington, D.C. grant the Government’s trial attorney, or the Regional Director, permission to produce the tapes) would be nothing more than an exercise in wasting time.  (4:778, 782–785)  The General Counsel announced her intention to file a special appeal.  (4:780–781)  As this development also applied to the remaining witnesses, I adjourned the trial sine die.  (4:815)

During the adjournment the General Counsel filed her special appeal of November 24, and Gallup filed its December 2 brief in opposition.  Other filings were made, including Gallup’s motion to reconsider, in which confirmation of a fact was established.  By its order of March 1, 2000, the Board (Members Liebman and Hurtgen, with Member Brame dissenting) granted the General Counsel’s special appeal and reversed.  The Board’s order (with the dissent) is rather lengthy at 11 pages, but the bottom line is this: Gallup would have to take the route of a written request as required by 29 CFR 102.118.  (The dissent argued that the General Counsel should have moved to quash the SDTs or simply have alerted Gallup, when the SDTs were served, that she, not the witnesses, had possession of the tapes, so that Gallup could then have made a written request that consent be granted for the General Counsel to produce the tapes.  As of the Board’s March 1 order, however, it was not clear when the General Counsel learned that the SDTs had been served.)

Responding to Gallup’s motion for reconsideration, the General Counsel candidly stated that, before trial, she was aware that the SDTs had been served.  The Board’s subsequent order, as corrected on May 31, 2000, ruled as before.  (Member Brame, dissenting, would have granted Gallup’s motion for reconsideration.)  In its May 31 order, the Board also makes clear that my ruling that a 102.118 request was “unnecessary” was the point of the first order.  Thus, “It was precisely that ruling that was reversed by the Order of March 1.”

Finally, I report a possibly significant dictum by the Board in its order of March 1.  First, recall from Delta Mechanical, Inc., 323 NLRB 76, 77 (1997), that Jencks does not apply to voices of an event in progress captured on a tape recording because such recordings are “direct evidence” of the event and as direct evidence such tapes would be “subject to a subpena duces tecum.”  However, in footnote 3 of its March 1, 2000 order, the Board writes:

 

Although Sec. 102.118 contains a Jencks exception to the requirement for requests for General Counsel’s consent, no party contends that the tapes fall within this exception.  [This was clarified in the second order, denying the motion for reconsideration, to state “The Judge found that the rule did not apply, and no party requested special permission to appeal that ruling.”]  We therefore do not pass on this issue.  However, we note that, in our view, the mere fact that a witness’ statement is made on tape, rather than in a writing, is not per se a basis for excluding it from the Jencks rule.

 

If all the Board means by its last sentence of footnote 3 is that a witness “statement” submitted, or taken by a Board agent, on a tape recording and describing past events, as distinguished from an event in progress captured on a tape recording, then nothing is new.  Clearly that tape recording would be producible under the Jencks rule.  But does the context of the entire footnote 3 suggest that the Board is signaling a change?  (After all, the tapes here were not statements dictated on tape rather than placed in an affidavit.  The tapes here captured voices of events in progress—direct evidence.)  That is, by its footnote 3, is the Board indicating that it now disapproves of the cited rule of Delta Mechanical?  True, such an indication in footnote 3 would be dictum.  But dictum “can be persuasive authority.”  Ayoub v. I.N.S., 222 F.3d 214, 215 (5th Cir. 2000).

It seems unlikely that the Board intends, by its footnote 3, to indicate any disapproval of or departure from Delta Mechanical.  Overall (and also in light of the Board’s order of May 31), therefore, I interpret footnote 3 as suggesting nothing new, and that its reference to a “statement” on tape simply is a reference to a typical statement that, instead of typed, is dictated (describing past events) onto a tape recording.  And such a “statement,” as footnote 3 asserts, is producible under the Jencks rule.  As for a tape recording by which a witness has captured, on the tape, voices (audio) or sights and sounds (video) from some event in progress, then that, under Delta Mechanical, would be a tape of “direct evidence” producible under subpena duces tecum.  And, per the instant case, make sure that a written request also is made under 28 CFR 102.118.  If permission is not granted to produce, then (the Board states in its March 1 order at 2 fn. 4), the presiding judge “should decide any issues flowing from the General Counsel’s response,” such as, presumably, a petition to revoke the SDT.

B. Allegations of Coercion

1. Introduction

Complaint paragraphs 8 through 24 allege coercive acts.  Aside from paragraph 23, concerning CEO Clifton’s speech of May 26, most of the paragraphs deal with distributing or posting union literature, and most of the dates are for May 1999.

2. Supervisor Gisela Uria-Ruiz

a. May 14, 1999

(1) Facts

Complaint paragraph 8 alleges that, about May 14, Gallup, by Uria-Ruiz, told employees that “distribution of literature was prohibited at the center.”  Gallup denies.

Following the 5 p.m. mandatory meeting, and with the other supervisors present in her office, Uria-Ruiz called their common superior, Jean Timmerman, at the Lincoln corporate office, and spoke with Timmerman and Jane Miller, director of operations.  (2:326–327)  When the conference call ended and Uria-Ruiz opened her door, Sherri Lee was there posting a flyer about a union meeting on Sunday, May 16, that Janice Rinehart (JX 18 at 1) had announced earlier at the 5 p.m. mandatory meeting.  Uria-Ruiz testified that she told Lee that such distribution was prohibited, that it was not authorized, that “[w]e never had allowed distribution in the office.”  (1:48–49; 2:327; 15:3040)

Sherri Lee replied that Gallup had permitted the distribution of a religion flyer about a prayer meeting.  Uria-Ruiz advised Lee that neither she nor any of the managers had approved the distribution of the religion flyer.  Lee responded that it made no difference because such distribution had set a precedent and that now “we have the right to distribute.”  Uria-Ruiz said that she would check with Gallup’s lawyers and get back to Lee.  (2:327–328, 336; 15:3040)

The religion flyer (RX 17), announcing nondenominational prayer meetings to begin May 13, apparently was distributed by Michael Lee, an executive interviewer, on May 13.  (2:328, Uria-Ruiz)  Uria-Ruiz testified that no supervisor approved Michael Lee’s distribution of the religion flyer.  (2:327; 15:3041)

Uria-Ruiz testified that before May 27, Gallup had followed an unwritten policy that prohibited distribution of nonwork material in the office work areas.  (2:327, 360)  For example, Uria-Ruiz described an occasion in about January 1999 when Jack Burrows, a former executive interviewer, asked Uria-Ruiz if he could distribute his business card.  (Burrows sold health and dental insurance on the side.)  Uria-Ruiz denied the request, although she permitted him to leave some cards at the front desk and to publish a note in Gallup’s newsletter, “Current,” because selling insurance was something commercial or “business” in nature.  (2:334–335, 347)

Following her consultation with Gallup’s lawyers, Uria-Ruiz testified (2:337; 15:3041), Gallup relaxed its policy and on May 27 Uria-Ruiz issued (1:48; 2:331, 337) to all interviewers a memo reading (JX 2):

 

We have had many questions about distribution of written material by employee’s on matters which do not involve business.  There is no change in policy, but this memo is for the purpose of making sure everyone knows the policy.

1. In general—Gallup allows non-business material to be distributed by employees at work.  We allow such distribution in the break room and at interviewer desks.  We recently allowed such distribution by a prayer group and by pro-union employees.  A supervisor must be notified before any such material is distributed.

2. Exception—This right to distribute does not apply to the new interviewer desks.

3. Prohibition—Employees distributing material or literature are prohibited from disrupting employees who are working.  If a co-worker is placing a call or otherwise working, you may not interrupt them.

4. Posting—Such material can be posted at your work area or in the break room.  It may also be posted on the bulletin board by Mission Control if approved in advance by a supervisor.

We will continue to follow this long-standing policy if it is not abused.  Please respect the rights of your co-workers.

 

Notwithstanding Uria-Ruiz’s testimony about an “unwritten” policy prohibiting the distribution of nonwork materials in the office work areas, there is an abundance of testimony that no supervisor had ever told anyone of such “unwritten” policy.  Moreover, the evidence is that distribution and posting was practically unrestricted.  (3:588, Robinson; 3:608–609, Juneau; 4:685, 687–688, Snyder; 5:895, Zieler; 6:1038, 1041–1042; 7:1334, Lee)  A partial exception existed, at times, when there might be a partial removal of some items posted by employees in their work cubicles just before a visit by one of Gallup’s clients.

Indeed, Supervisor Uria-Ruiz asserts that she, or other supervisors, approved much of what was done.  Thus, before the advent of the union organizing in mid-May 1999, Uria-Ruiz approved postings on Gallup’s main bulletin board for sales of dogs and a notice of a free rabbit.  (2:347–348)  Such postings on the bulletin board, which always have required supervisory approval, are posted on a specific section denominated, “Other.”  (1:48; 2:346–349)  Notice of a Cuban festival had been posted there in the past, but Uria-Ruiz declined to approve it on the last request.  (2:348)  Uria-Ruiz reports that notice of the Cuban festival was posted in the break room (2:350), where Gallup always has permitted practically anything to be posted (2:345–346, 348, 352).

Uria-Ruiz concedes that Girl Scout cookies will always be sold, but she contends that such is different from someone soliciting for “a type of business.”  (2:351)  As to the latter, in addition to Uria-Ruiz’s rejection of the sale of insurance, mentioned earlier, Gallup (it is not clear whether Uria-Ruiz or another supervisor acted) rejected the sales effort of Herbalife in 1998.  (2:351–352)

But where insurance and Herbalife solicitations for sales were barred, Janice Rinehart succeeded in obtaining the permission of Supervisor Douglas Barlow to distribute color flyers (GCXs 52, 53) advertising water pillows that she and her husband sold in a sideline business that they operated.  Rinehart did not post any of the copies.  (8:1701–1703; 10:1935)  This occurred either in 1997 (8:1701, Rinehart), 1998 (3:606, Juneau), or early 1999 (5:894, Zieler).  Then there is the gourmet sauce and meatballs that Sherri Lee sold in 1998 for a person who distributed such items as a commercial venture.  Lee did not request permission before she posted (breakroom; around the start up computers; and in the hallways) and distributed literature promoting the product.  Supervisors were aware of her actions because at least one supervisor, Dennis Welch, bought some of the product.  (6:1044–1045, 1341)

The variety of endeavors seems endless.  As Patrick Snyder and Sherri Lee describe, there were fundraisers for employees who had cancer (6:1042), or who were otherwise sick (4:682; Nancy Sico in 1998, 6:1043), or who simply needed financial aid (4:682; 6:1042).  Several of the supervisors, including Uria-Ruiz, contributed to the collection for one of the cancer victims.  (6:1043)  Notices were posted on doors and walls as well as in the cafeteria and break room.  (4:683)

There also were the usual sales of cars, boats, and furniture with the notices posted on the cubicles of the employees or placed on many of the desks of the other employees.  (2:369, Trovato; 4:682, Snyder; 6:1038, Lee)

Last, but certainly not least, we have postings inside the employees’ cubicles.  Here by practice, and by policy, the postings were virtually unrestrained—as some of the sexually suggestive photographs in evidence (GCX 26) reveal.  On one occasion, in February 1997 (about a month after she was hired), interviewer Catherine Wagley complained to Supervisor Tom Langenegger about a large photo of a woman in a very small bikini.  Langenegger told Wagley that the interviewers could post anything they wanted to in their individual booths.  (2:431–432, 434–435)  The photos in evidence (GCX 26), and the testimony of Supervisor Douglas Barlow (12:2234), confirm Langenegger’s pronouncement.

As the aisleway side of the cubes are open, the postings inside the cubes are visible to anyone walking by.  (2:434)  When a Gallup client was scheduled to come through on a tour, the interviewers were informed of this and asked to tidy up their cubes.  (2:320–321, Uria-Ruiz; 2:401, 436, Wagley; 12:2233–2234, Barlow)  In practice, this generally meant straightening up papers and discarding any trash, not removing any photos or other nonwork items.  (2:402, Wagley; 3:522–523, Lambert; 3:634–635, Juneau)  Thus, normally most of the nonwork items, even the “cheesecake” and “beefcake” photos posted inside the individual cubes, remained untouched.  (2:402–403, 435–436, Wagley; 3:522–523, 558–559, Lambert; 4:740–741, Snyder)  However, when the “cheesecake” disrobed to the point of displaying nudity, such as exposing a woman’s breasts, then it appears that some effort was made by some supervisors to come by, remove such nude photos (or ask that they be removed temporarily), and place them in the interviewer’s desk drawer on those occasions whenever a client was about to visit.  (5:864, Snyder; 15:3010, Solis).[7]

Although supervisor Doug Barlow agrees that it was the desire to remove such displays of nudity before any client visit, he concedes that he never instructed any interviewer to remove any such items.  And even though other supervisors have told him that they have done so, he has no personal knowledge confirming their reports.  (12:2234, 2387)  Before May 1999, Supervisor Chad Murray testified, Murray had never removed literature from an interviewer’s cube except before a client visit or simply to clear off a desk to free it up for availability.  (15:2986–2987)

In light of the foregoing, and all the record, it seems clear, and I find, that before May 1999, Gallup’s policy and practice was to permit employees to distribute and post, for example, sales of personal items such as cars, boats, furniture, and pets, to announce fundraising drives for needy employees, and to solicit contributions from one and all on behalf of such employees.  (Permission was required to post in the “Other” section of the main bulletin board.)  As for the individual booths of the interviewers, postings inside such cubes were virtually unrestricted with the sole exception that sometimes, in preparation for client visits, employees would be asked to remove any photos of nudity, or supervisors, on occasion, would remove such photos temporarily, while leaving posted the other nonwork items.  However, things changed once the union literature began to appear.

In making the foregoing findings, I also have considered the fact that the Houston office has a Gallup-sponsored program called “Community Builders.”  [Although Patrick Snyder (4:760) and Sherri Lee (7:1292) each claims to have gotten the program started in Houston, both agree that Lee was the chairperson of the committee once the program was launched in Houston.]  Under this Gallup-sponsored program, Gallup matches any funds collected to help the community.  Flyers that circulate announcing, for example, fundraising activities such as bake sales or garage sales do not need approval because that is part of the company-sponsored activities of Community Builders.  (2:329–330, Uria-Ruiz)  A separate bulletin board is, or at least was, maintained outside a supervisor’s office just for the program.  (15:2972, Roberts)  Even though the record is less than fully developed respecting the point, it appears that the personal postings described in the record were separate and unrelated to the Community Builders Program.  (Indeed, the parties have not even briefed the point.)

(2) Conclusion

As Supervisor Uria-Ruiz told Sherri Lee that Uria-Ruiz would check with Gallup’s lawyers, and as the meeting notice that Lee and others were distributing and posting was, it appears, posted and distributed, I find nothing coercive in Uria-Ruiz’s statement on this occasion.  Accordingly, I shall dismiss complaint paragraph 8.

Some additional evidence bears on complaint paragraph 24 (regarding a directive to remove, temporarily, posted union items during a client visit in August).  I address complaint paragraph 24 later.

b. May 27, 1999—The distribution memo

(1) Facts

Complaint paragraph 15 alleges:

 

About May 27, 1999, Respondent issued a memorandum prohibiting distribution of literature at new interviewers’ desks, requiring supervisory notification prior to any distribution of literature at work, and requiring supervisory approval prior to posting literature in the breakroom, at employees’ work stations, and on the bulletin board by “Mission Control.”

 

By its answer, Gallup “partially admits” the allegation, “but denies the portion of complaint paragraph 15 concerning supervisor approval prior to posting literature in the break room and at employees’ workstations.”  As one of its affirmative defenses, Gallup pleads (defense VI):

 

At all material times, the Respondent continued to apply its pre-existing policy concerning the distribution of literature and the posting of material and made no exceptions concerning the distribution or posting of either pro-union or anti-union material except that Respondent relaxed its preexisting policy concerning prior approval for distribution of literature after the unauthorized distribution in early May 1999 by employee Mike Lee of certain religious oriented-material.  Following such distribution, the Respondent relaxed its policy and only required prior notification for the distribution of non-work-related literature in its facility.

 

Complaint paragraph 27 alleges that the conduct alleged in several paragraphs, including paragraph 15, constitutes a violation of Section 8(a)(1) of the Act.  Gallup denies.

(2) Discussion

Citing (Br. at 15) “Eaton Technologies, 322 NLRB [848] (1997)” [the page cite is 848, and the jump cite is 853–854], the General Counsel argues for finding a violation.  However, I find merit only respecting the notification required to distribute.  Even then, however, I find no merit to the extent the allegation attacks item “2.  Exception” (respecting distribution on the desks of trainees) of Uria-Ruiz’s May 27 memo (JX 2).

Respecting the postings, complaint paragraph 15 reflects a misreading of Uria-Ruiz’s May 27 memo in that, as Uria-Ruiz testified (2:318, 345–348), postings at workstations and in the break room are essentially unrestricted.  The approval restriction in paragraph 4 (JX 2) pertains to the mission control bulletin board.  Crediting Uria-Ruiz’s unrebutted testimony, I find that prior approval has always been required for posting on mission control’s bulletin board in the “Other” section.  No evidence was presented that, as in Eaton, such requirement was honored only, or even mainly, in the breach.

Later I address the matter of distributions at the desks of the trainees (new interviewers).  As I there find, the evidence is insufficient to show that management ever knowingly permitted distributions at the desks of the trainees.  Accordingly, I find no merit to complaint paragraph 15 to the extent it attacks the “Exception” at item 2 pertaining to distributions at the desks of the trainees.

In light of the foregoing, the merit I find to complaint paragraph 15 is limited to the notification requirement specified in item 1, “In General,” of Gallup’s May 27 memo (JX 2).  Before the advent of the Union’s organizing campaign, such distributions were unrestricted.  Accordingly, to this aspect of complaint paragraph 15, I find merit, and therefore find that the May 27 notification requirement violated Section 8(a)(1) of the Act.  I shall dismiss the balance of complaint paragraph 15.

c. June 4, 1999—The disputed “too”

(1) Facts

About June 4, complaint paragraph 20 alleges, Gallup, by Supervisor Uria-Ruiz, “instructed employees that they were required to secure supervisory approval before distributing union literature and that they were prohibited from such distribution at new interviewers’ desks.”

By its answer, Gallup “partially admits,” but denies “the allegation concerning supervisory approval before distributing union literature.”  As its affirmative defense number IX, Gallup avers:

 

At all material times, the Respondent has adhered to its pre-existing policy concerning the prohibition against distributing any material on new interviewer desks which is not directly related to the orientation process for new interviewers, and made no exception with respect to the distribution of either pro-union or anti-union material.

 

Up to a point, the parties roughly agree on what happened, and the meeting in question was tape recorded.  Unfortunately, there were half a dozen persons in the meeting, and frequently several of them spoke at the same time.  That is true of the critical point on the tape.

The event begins about 5 p.m. that June 4 when Eileen Juneau and a couple of the other members of the Union’s organizing committee were about to begin distributing copies of a union leaflet (GCX 31) to the desks of the interviewers.  Before she began passing out her copies, Juneau, pursuant to the rule set forth in Supervisor Uria-Ruiz’s May 27 memo (JX 2), showed supervisor Chad Murray a copy and notified him that she and the others would be passing out copies of the flyer at that time.[8]  Murray [or perhaps it was Roberts] said, “Okay.”  Juneau distributed her copies in a couple of areas, visited the ladies room, and moments later learned that she was being paged to report to mission control.  At mission control Supervisor Charles Davenport informed Juneau that she was to report to supervisor Uria-Ruiz’s office.  (3:625–628, 659–660, Juneau)

Before we consider the events in Uria-Ruiz’s office, examine first the union leaflet (GCX 31) that Juneau and the others were distributing that June 4.  On a legal-size sheet of paper, the message of the leaflet urges employees to sign union authorization cards, such as the copy of the one reproduced at the top of the leaflet, so that the NLRB would conduct an election.  The card reproduced at the top of the leaflet appears to be a copy of an authorization card of the United Steelworkers of American, AFL–CIO, CLC.  The copy (not overmarked by “Sample” or “Not Valid” or some similar term) is marked off by border lines on all four sides, and has lines for (among other items) name, phone, address, date, and signature.  Five questions and answers appear under the reproduced card and pertain to the purpose or effect of a signed card.  Turn now to the meeting in Supervisor Uria-Ruiz’s office.

Present in Uria-Ruiz’s office that June 4 were Supervisor Uria-Ruiz, Supervisor Chad Murray, and telephone interviewers Eileen Juneau, Sherri Lee, Janice Rinehart, and Lynne Zieler.  (1:49–50, Uria-Ruiz; 3:628, Juneau; 8:1710–1711, Rinehart)  The voices of this meeting appear on a tape (GCX 45) running in Janice Rinehart’s tape recorder that was secretly carried by Zieler.  (5:902; 6:982, Zieler; 8:1710–1711, Rinehart)  Rinehart did a hand-transcription (RX 37, withdrawn, 10:1943, 1947; RX 78, 16:3147) and submitted that to the Houston office of NLRB Region 16.  (10:1940–1942).  Other than making a glancing comparison at the trial, Rinehart never made a line-by-line comparison of the typed transcript (GCX 44) with her handwritten (RX 37) version.  (10:1942)  Based on her brief scan of the 17-page (only one word on page 17) typed transcript (GCX 44) while in the witness chair, Rinehart did testify that the typed version matches the tape.  (8:1712)  That statement is mostly worthless.  Had there been only two participants, or were the tape of a speech, perhaps someone with a very good memory could credibly testify about such a matching.  With this tape, and with several of the attendees frequently overspeaking one another, such authentic-cating testimony is less than valuable.  The record also contains Gallup’s 16-page typed version (RX 67) of the tape recording.

There are many differences between the two typed (GCX 44; RX 67) transcript versions.  Fortunately, that generally is not a problem because at trial the parties announced that they rely on their transcripts only as to the one critical point in dispute.  (10:1944–1947; 15:3053–3055; 16:3139–3144)  To my question of what I should do if I could not resolve the disputed point by listening to the tape, the General Counsel replied that, in the absence of the parties utilizing some enhancement system, I would have to rely on the “credibility of the witnesses.”  (16:3144)

By my fax to counsel on June 28, 2000, I informed them that I had listened several times to the disputed portion.  In relevant part, I informed them:

 

This morning I played the disputed portion of GCX 45 (GCX 44 at 5; RX 67 at 4), that being the specific line, “To pass around [too].”  After several tries, all I can be sure of are the first three words, “To pass around.”  Then a lot of fast talking by one or more persons.  The “too” may or may not be there.  At this point it appears that I will have to rely on the witnesses as to what was said.

 

A more recent effort yields a result no better than the one described above, although some of the surrounding words can be understood.  While some enhancing service might have the technical equipment and ability to separate and slow the voices so as to permit piecing together who said what, without the benefit of that service, the mass confusion of voices on the tape at the critical point causes me not to rely on the tape concerning the disputed “too.”

The disputed point arises in this fashion.  As the two transcripts reflect, for the first few minutes the group discusses the reproduction of the union authorization card on the leaflet.  Supervisor Uria-Ruiz’s concern was whether the reproduction should have “Void” printed across the face to keep it from being a valid blank card.  This appears to be tied to her apparent concern that authorization cards, as a form of solicitation, should not be posted, and that there has to be permission to post.  (1:51; 15:3048–3049)  Both transcripts then show, in leading into the critical part, that Uria-Ruiz states that she has seen what the (union supporters) are passing around.  “No one has come to me and said can we post it/this.  And yesterday I asked Heidi [Roberts], did somebody ask you because that’s one of the rules, that they have to ask permission.”  (GCX 44 at 4; RX 67 at 4)

Juneau responds, id., “To have it posted.”  (Juneau’s response is an agreement that, under the May 27 memo, any employee or employee group had to ask permission to post something on the bulletin board at mission control.)  To this Uria-Ruiz’s disputed passage reads, id.:”To pass around [too].”  That is, if the “too” is included, it would show Uria-Ruiz replying that permission was required not only to post on the bulletin board at mission control, but it also was required if there was just going to be a distribution.  (The latter would be contrary to the May 27 memo which states, in paragraph 1, that notification is required before distribution.)

The Government’s version contains the “too,” indicating that permission (as well as notification) is also needed to distribute.  (GCX 44 at 5)  Taking the opposite view, that Uria-Ruiz did not say the “too” because Uria-Ruiz knew full well that permission was not needed to distribute, Gallup’s version does not have the “too.”  (RX 67 at 4)

The parties stipulated that the next four lines read (16:3139):

 

Juneau:But:               But not to pass it out.

Uria-Ruiz:                 Yes ma’am!

Juneau:                      On that memo, no ma’am.

Uria-Ruiz:                 Okay.

 

Juneau’s reference to “that memo” is to Uria-Ruiz’s May 27 memo (JX 2), and Juneau is telling Uria-Ruiz that in the May 27 memo Uria-Ruiz specifically states that permission is required to post (on the bulletin board at mission control), but that for distribution, only notification is required.  At that point, although the next line is not in full agreement on the two versions, Juneau apparently states that she will go get the memo.  Indeed, she testified that she went and retrieved a copy of JX 2.  (3:629–630)  As both transcripts reflect, although their entries are not fully in accord, Juneau returned shortly and apparently showed the memo (JX 2) to Uria-Ruiz, followed by references to notification and to posting.  (GCX 44 at 6; RX 67 at 5)  Although even here the tape has several voices talking at once, both transcripts are fairly close to agreement on what was said.

According to Juneau, when she brought in the memo and pointed out the notification and the posting paragraphs (and this seems to be reflected on the transcripts), Uria-Ruiz assertedly replies (3:631, 672):

 

Well, I understand that, but you still have to get it approved.

 

The Government’s version of the transcript has Uria-Ruiz’s response reading (GCX 44 at 6):

 

I understand that, [and here Gallup’s version picks up and generally agrees for the rest of the response] but you see that’s fine and the same thing goes to them, let me tell you on